Return-Path: Delivered-To: craig@sbc-85.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id AMULEVxM3WSbqAMAcizydQ (envelope-from ) for ; Wed, 16 Aug 2023 17:23:24 -0500 Return-path: Envelope-to: craig@sbc-85.com Delivery-date: Wed, 16 Aug 2023 17:23:24 -0500 Received: from outbyoip4.pod23.use1.zdsys.com ([192.161.149.34]:35346) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96) (envelope-from ) id 1qWOvD-001Jjf-2E for craig@sbc-85.com; Wed, 16 Aug 2023 17:23:24 -0500 Received: from zendesk.com (unknown [10.221.28.231]) by outbyoip4.pod23.use1.zdsys.com (Postfix) with ESMTP id 4RR2hd1mkDz14K2j for ; Wed, 16 Aug 2023 22:23:13 +0000 (UTC) Date: Wed, 16 Aug 2023 22:23:12 +0000 From: "David (WASD Keyboards)" Reply-To: WASD Keyboards To: Craig Message-ID: In-Reply-To: <04e101d9c593$06bfd580$143f8080$@sbc-85.com> References: <0Y0JGE1DZ0Z@zendesk.com> <04e101d9c593$06bfd580$143f8080$@sbc-85.com> <061a01d9cb07$4631f8f0$d295ead0$@sbc-85.com> <073001d9cb15$1d7e79c0$587b6d40$@sbc-85.com> <0aba01d9cba5$9ea62030$dbf26090$@sbc-85.com> <0c1c01d9cfad$5a6dd6e0$0f4984a0$@sbc-85.com> <001e01d9cfc5$b1a619a0$14f24ce0$@sbc-85.com> <057501d9d081$42f1c600$c8d55200$@sbc-85.com> <066f01d9d08f$10fbabd0$32f30370$@sbc-85.com> Subject: Re: RE: Custom keyboard layout possible? Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_64dd4c50cd053_38468c787754"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-16822121603991 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: f5eb074 X-Zendesk-Email-Id: 01H80746HW47FWBKP4TQNPM778 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1692224593; bh=hRrDmGOe6HimKRgwh19Qgp5oe210P1JZ8vuRv2iryRU=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=PrbCWApxMmZgHn9t4orRm8L2Vrg31Ez/3+gBeSiU2eBVb6uhmFIs/2aWYZXnmsTeIw9lT7D1UHg+TJGHYWUyEGg8d5M1c9ZhfYVfKVI3s5gb4mBAjm8yYQx+ax0/I4fwMwHQle4ToL+OCElbGO+JvkLNA5Ev1Nwdn1I8M2wYoQ6q6//5+O368wSY/w9S55m4avZ1pBMzbvisLJ1fYFc1FjgZQ6Pbt3wnNU+I+EKSCXd4+vM0/07oasGeUWQbVl1NnUbrqfaIz+DClHaTkUrEfWd4Y6FDZ+lhqCcgEwuhaSjITwdKbcCwmCL+QCkXfwQpKpZ2dZxVQlXmPxJnTy4AwQ== X-Spam-Status: No, score=-0.5 X-Spam-Score: -4 X-Spam-Bar: / X-Spam-Flag: NO ----==_mimepart_64dd4c50cd053_38468c787754 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -##=0D =0D ----------------------------------------------=0D =0D David, Aug 16, 2023, 15:23 PDT=0D =0D Hello Craig,=0D =0D Ok no problem, can you please send me a screenshot of how you wanted it? = Our website for some reason is not loading your saved file. Is this just = a reprint of your past order completely?=0D =0D Please let me know, thank you.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 16, 2023, 15:15 PDT=0D =0D Your order number is: **1383337**.=0D =0D =0D =0D thanks=0D =0D craig=0D =0D ----------------------------------------------=0D =0D David, Aug 16, 2023, 13:38 PDT=0D =0D Hello Craig,=0D =0D It is easier to issue the refund, please just email me your order number = and I can do that for you.=0D =0D Thank you.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 16, 2023, 13:37 PDT=0D =0D Hi David,=0D =0D =0D =0D I am reordering these, do you want to refund the $20 again or is it easie= r to give me a discount code or gift card?=0D =0D =0D =0D regards=0D =0D craig=0D =0D ----------------------------------------------=0D =0D David, Aug 16, 2023, 07:20 PDT=0D =0D Hello Craig,=0D =0D Yes, another thing you can do is generate a "share" link on the product p= age and share that URL with your customers, then they don't have to choos= e the keycap colors as it will load them automatically the same every tim= e.=0D =0D That's really great, thank you.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 15, 2023, 15:14 PDT=0D =0D Hi David,=0D =0D =0D =0D thanks. I see that I need to change a couple of the keycap colors, reset= should have been orange and go should have been beige.=0D =0D =0D =0D I will correct that in my file and emphasize that the need to still pick = the keycap color when they order online. maybe I should turn the color p= review off in inkscape.=0D =0D =0D =0D I am already out and need to order another 4 sets. There are early adopt= ers of my projects and then it drops off, so this next four could last se= veral months. not every grandmother is interested in 8085 projects.=0D =0D =0D =0D thanks again=0D =0D craig=0D =0D ----------------------------------------------=0D =0D David, Aug 15, 2023, 14:59 PDT=0D =0D Hello Craig,=0D =0D Ok no problem, I think the file is good, but you can check my preview, if= it looks good to you then you know the file is good.=0D =0D ![](https://wasdkeyboards.zendesk.com/attachments/token/c9fOX5kuzi6020Rc= GaO57ZFBr/?name=3Dprev.JPG)=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 15, 2023, 12:20 PDT=0D =0D Hi David,=0D =0D =0D =0D I have put a keycap design file (attached) on my project site for others = that want to order keycaps directly from you. Can you check if the file = is OK so they do not have any problems please.=0D =0D =0D =0D I have put it on a 61 key set since most users will only need one set (an= d it creates a bit of a price differential from my selling cost on tindie= ).=0D =0D =0D =0D People have [complained] to me that they don=E2=80=99t understand your si= te and that they would have to still choose the keycolor on your layout. = I didn=E2=80=99t find that all too confusing but I think the key colors = already being the color they should be in the design file is throwing the= m off. Is there a way to have this set keyset (with key colors) preconfi= gured so all they need to do is add to their cart? I thought I saw a pla= ce on your site for open source type project keycap sets but I cannot fin= d it now=E2=80=A6.. perhaps that was another site.=0D =0D =0D =0D thank you=0D =0D regards=0D =0D craig=0D =0D Attachment(s):=0D SDK-85+ key caps 61 Key set path.svg - https://support.wasdkeyboards.com/= attachments/token/CeBgvl7dxnFIw0st9DHys57mI/?name=3DSDK-85%2B+key+caps+61= +Key+set+path.svg=0D =0D ----------------------------------------------=0D =0D David, Aug 10, 2023, 14:06 PDT=0D =0D Ok thanks Craig,=0D =0D It's not much extra work for me, just causes a delay for you which is unf= ortunate, but I'd rather make sure you're getting things exactly how you = want them =F0=9F=8C=A0=0D =0D I think this is looking good now on my end:=0D =0D ![](https://wasdkeyboards.zendesk.com/attachments/token/wI9mBeNbngDz6mWL= yX89iTp0S/?name=3Dprev.JPG)=0D =0D I will send this off to production now, you'll get a tracking email when = it ships out.=0D =0D Please let me know if you have any other questions.=0D =0D Thank you.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 10, 2023, 09:14 PDT=0D =0D Hi David,=0D =0D =0D =0D thanks for your help in this, I am a complete novice to inkscape. someho= w I started putting things in the keycap visualization layer and things w= ent further south from there. I think I have everything back on the text = layer and have converted to paths.=0D =0D =0D =0D a new file is attached.=0D =0D =0D =0D sorry for the extra work on your end.=0D =0D regards=0D =0D craig=0D =0D Attachment(s):=0D SDK-85+ Key Caps Paths.svg - https://support.wasdkeyboards.com/attachment= s/token/E80OVYcQPqg09phbpmeKqxaEE/?name=3DSDK-85%2B+Key+Caps+Paths.svg=0D= =0D ----------------------------------------------=0D =0D David, Aug 10, 2023, 08:14 PDT=0D =0D Ok thanks Craig,=0D =0D Here is what your file looks like when I open it:=0D =0D ![](https://wasdkeyboards.zendesk.com/attachments/token/3Xz53j3yelK5FDge= 56IBqjobq/?name=3Dprev.JPG)=0D =0D This is because the font was not converted to vector data.=0D =0D I did notice that there were a few keys where they weren't in the correct= place layer-wise regarding your file. You had some set on the "key shado= w" preview layer (which is typically not printed), whereas all the other = legends were on the "large font" layer.=0D =0D It's possible when you were converting your fonts to vector data, that th= ese did not get converted because they were on a different layer?=0D =0D ![](https://wasdkeyboards.zendesk.com/attachments/token/7EDA3lgpwiPcwsZH= MjZYvjNAO/?name=3Dprev2.JPG)=0D =0D Did you want to send me a revised file?=0D =0D For organizational sake, it may be best to create your own print layer, a= nd then make sure everything is within that layer =F0=9F=91=8D=0D =0D Please let me know as we are ready to print your order today.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 9, 2023, 16:00 PDT=0D =0D Thank you, the layout looks good to go.=0D =0D =0D =0D sorry that I didn=E2=80=99t notice that, they looked OK on my file (see b= elow) =E2=80=A6.=0D =0D What size did you need to make the font?=0D =0D =0D =0D I am mentioning where I get the keycaps made in my next project video=E2=80= =A6.=0D =0D How do you say your company name? Is it spelled out as W A S D ? I am not= a gamer so I have no idea of the lingo.=0D =0D regards--=0D =0D craig=0D =0D =0D =0D ![](https://support.wasdkeyboards.com/attachments/token/2oTPal5mgKXXFAgwY= YgOijB31/?name=3Dimage001.png).=0D =0D ![](https://support.wasdkeyboards.com/attachments/token/K66d3boJacOnHy3O9= JP4CctPz/?name=3Dimage002.png)=0D =0D ----------------------------------------------=0D =0D David, Aug 9, 2023, 15:28 PDT=0D =0D Hello Craig,=0D =0D I just refunded you $20, I had to resize the "down load" legends because = they were going outside the bounds of the keycap.=0D =0D ![](https://wasdkeyboards.zendesk.com/attachments/token/ulrjBcDmaDQvJi2y= RtWDgQ1to/?name=3Dprev.JPG)=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 9, 2023, 14:20 PDT=0D =0D Hi David,=0D =0D =0D =0D # I just placed an order for two sets, please credit back the $14. Your = Order #1383228=0D =0D if you could send a proof, it would be appreciated so I can check one mor= e time.=0D =0D =0D =0D thanks=0D =0D craig=0D =0D ----------------------------------------------=0D =0D David, Aug 3, 2023, 09:50 PDT=0D =0D Hello Craig,=0D =0D I can refund you $7 for this if you wish? Just let me know your order num= ber and I can issue the refund.=0D =0D Thank you.=0D =0D David=0D WASD Keyboards Support=0D =0D ----------------------------------------------=0D =0D Craig, Aug 2, 2023, 15:46 PDT=0D =0D This is a follow-up to your previous request #121308 "Custom keyboard lay= out poss..."=0D =0D Hi David,=0D =0D =0D =0D I would like to get back to this=0D =0D =0D =0D Can we do better than the $65 on this reduced (82 key) set? I do not need= any of the keys in black, only the ones with text and a some spare row 4= white ones=0D =0D =0D =0D Thanks=0D =0D Attachment(s):=0D SDK-85+ Key Caps Paths.svg - https://support.wasdkeyboards.com/attachment= s/token/w7mEOc6PA371V1qn1gt5oWCKv/?name=3DSDK-85%2B+Key+Caps+Paths.svg=0D= =0D --------------------------------=0D This email is a service from WASD Keyboards.=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D [M6NMLV-L5Z3Y]= ----==_mimepart_64dd4c50cd053_38468c787754 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D =0D =0D
=0D
##- Please type your reply above this = line -##
=0D

= David (WASD Keybo= ards)

A= ug 16, 2023, 15:23 PDT

=
Hello Craig, 
 
Ok no problem,= can you please send me a screenshot of how you wanted it? Our website fo= r some reason is not loading your saved file. Is this just a reprint of y= our past order completely? 
 
Please let me know, thank y= ou. 

David
=0D WASD Keyboards Support

=

= =
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 16, 2023, 15:15 PDT =

Your order number is= : 13833= 37.

 

thanks

c= raig

 

=

= David (WASD Keyboa= rds)

A= ug 16, 2023, 13:38 PDT

=
Hello Craig, 
 
It is easier t= o issue the refund, please just email me your order number and I can do t= hat for you. 
 
Thank you. 

David
=0D WASD Keyboards Support

=

=
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 16, 2023, 13:37 PDT =

Hi David,

 

I am reordering these, do you= want to refund the $20 again or is it easier to give me a discount code = or gift card?

 

regar= ds

craig

<= p style=3D" font-size: 11.0pt; margin: 0in" dir=3D"ltr"> 

<= /div>

= David (WASD Keyboards) =

Aug 16, 2023= , 07:20 PDT

Hello Craig, 
 
Yes, another thing you ca= n do is generate a "share" link on the product page and share that URL wi= th your customers, then they don't have to choose the keycap colors as it= will load them automatically the same every time. 
 
Tha= t's really great, thank you. 

David=0D WASD Keyboards Support

=

= =
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 15, 2023, 15:14 PDT =

Hi David,

 

thanks.  I see that I ne= ed to change a couple of the keycap colors, reset should have been orange= and go should have been beige.

 

I will correct that in my file and emphasize that the need t= o still pick the keycap color when they order online.  maybe I shoul= d turn the color preview off in inkscape.

 

I am already out and need to order another 4 sets.=   There are early adopters of my projects and then it drops off, so = this next four could last several months.  not every grandmother is = interested in 8085 projects.

 

thanks again

craig

 

&nb= sp;

=

= David (WASD K= eyboards)

= Aug 15, 2023, 14:59 PDT

=
Hello Craig, 
 
Ok no pro= blem, I think the file is good, but you can check my preview, if it looks= good to you then you know the file is good. 
 

David
=0D WASD Keyboards Support

=

= =
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 15, 2023, 12:20 PDT =

Hi David,

 

I have put a keycap design fi= le (attached) on my project site for others that want to order keycaps di= rectly from you.  Can you check if the file is OK so they do not hav= e any problems please.

 

I have put it on a 61 key set since most users will only need one set= (and it creates a bit of a price differential from my selling cost on ti= ndie).

 = ;

People have= [complained] to me that they don=E2=80=99t understand your site and that= they would have to still choose the keycolor on your layout.  I did= n=E2=80=99t find that all too confusing but I think the key colors alread= y being the color they should be in the design file is throwing them off.=   Is there a way to have this set keyset (with key colors) preconfig= ured so all they need to do is add to their cart?  I thought I saw a= place on your site for open source type project keycap sets but I cannot= find it now=E2=80=A6.. perhaps that was another site.

 

thank you

regards

craig

 

 

 

= Attachment(s)
SDK-85+ key caps 61 Key set path.= svg

=

= David (WASD = Keyboards)

= Aug 10, 2023, 14:06 PDT

=
Ok thanks Craig, 
 
It's= not much extra work for me, just causes a delay for you which is unfortu= nate, but I'd rather make sure you're getting things exactly how you want= them =F0=9F=8C=A0
 
I think this is looking good now on my en= d: 
 

 
I will send this= off to production now, you'll get a tracking email when it ships out.&nb= sp;
 
Please let me know if you have any other questions. = ;
 
Thank you.

David
=0D WASD Keyboards Support

=

=
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 10, 2023, 09:14 PDT =

Hi David,

 

thanks for your help in this,= I am a complete novice to inkscape.  somehow I started putting thin= gs in the keycap visualization layer and things went further south from t= here. I think I have everything back on the text layer and have converted= to paths.

&n= bsp;

a new fi= le is attached.

 

sor= ry for the extra work on your end.

regards

craig

 

= Attachment(s)
SDK-85+ Key Caps Paths.svg
=

= David (WASD Keyboards) =

Aug 10, 2023,= 08:14 PDT

Ok thanks Craig, 
 
Here is what your file l= ooks like when I open it: 
 
<= img src=3D"https://wasdkeyboards.zendesk.com/attachments/token/3Xz53j3yel= K5FDge56IBqjobq/?name=3Dprev.JPG" style=3D"max-width: 100%">
&n= bsp;
This is because the font was not converted to vector data. <= br> 
I did notice that there were a few keys where they weren't i= n the correct place layer-wise regarding your file. You had some set on t= he "key shadow" preview layer (which is typically not printed), whereas a= ll the other legends were on the "large font" layer. 
 
I= t's possible when you were converting your fonts to vector data, that the= se did not get converted because they were on a different layer?  

 
Did you want to send me a= revised file? 
 
For organizational sake, it may be best= to create your own print layer, and then make sure everything is within = that layer =F0=9F=91=8D
 
Please let me know as we are ready t= o print your order today. 

David
=0D= WASD Keyboards Support

=

=
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 9, 2023, 16:00 PDT =

Thank you, the layout= looks good to go.

 

= sorry that I didn=E2=80=99t notice that, they looked OK on my file (see b= elow) =E2=80=A6.

What size did you need to make the font?

 

I am mentioning where I get the keycaps made in= my next project video=E2=80=A6.

How do you say your company name? Is it spelled out a= s W A S D ? I am not a gamer so I have no idea of the lingo.

regards--

craig

 

.&nb= sp;

 

=

=
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Dav= id (WASD Keyboards)

Aug 9, 2023, 15:28 PDT

=
Hello Craig, 
&= nbsp;
I just refunded you $20, I had to resize the "down load" legends= because they were going outside the bounds of the keycap. 
 = ;

David
=0D WASD Keyboards Support

=

= =
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 9, 2023, 14:20 PDT =

Hi David,

 

I just placed an order for two sets, please credit back the $14.  Y= our Order #1383228

if you could send a proof, it would be appreciated so I ca= n check one more time.

 

thanks

cr= aig

 

<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" rol= e=3D"presentation">

= David (WASD Keyboards= )

Aug = 3, 2023, 09:50 PDT

Hello Craig, 
 
I can refund you $= 7 for this if you wish? Just let me know your order number and I can issu= e the refund. 
 
Thank you. 

David
=0D WASD Keyboards Support

=

=
<= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout:fixed;" role=3D"presentation">

Craig =

Aug 2, 2023, 15:46 PDT =

<= div>This is a follow-up to your previous request #121308 "Custom keyboard layout poss..."

Hi David,

 

I would like to get back to this

&nb= sp;

Can we do better than the $65 on this reduced (8= 2 key) set? I do not need any of the keys in black, only the ones with te= xt and a some spare row 4 white ones

 

Thanks

 

Attachment(s)
= SDK-85+ Key= Caps Paths.svg

=
=0D
=0D [M6NMLV-L5Z3Y]=0D= =0D
= ----==_mimepart_64dd4c50cd053_38468c787754--